HashNest 2FA

Google authentication and SMS verification

1. What is 2FA?  Why are users strongly recommended to apply for them?

2FA, two factor authentication. On HashNest they are google authenticator verification and SMS verification. HashNest strongly recommend users to apply for both to ensure the accounts safety and avoid hacking.

2. How to deactivate google authenticator verification for reasons?

For any reason you need to deactivate the google authenticator verification, you need to raise the ticket on SUPPORT page and upload below information:

1) the photo of yourself holding your government ID or passport

2) the photo of yourself holding the paper writing with'your account need to disable 2fa on HashNest'

Our support will deactivate accordingly by receving the information.

3. What if users lost their phone which binded with HashNest account? Or users want to change a phone number?

If you still have access to your bind phone number, you can keep using it or unbind by yourself to change another phone number. However if you are not able to use the bind phone number, please raise your ticket on SUPPORT page, and upload below information:

1) the photo of yourself holding your government ID or passport

sample 

2) the photo of yourself holding the paper writing with'your account need to disable 2fa on HashNest'

sample

4. What if users can’t receive any SMS verification code?

Before raising the ticket to support, please check:

1. the phone number is showing in correct number and format

2. sync the time of your pc and phone

5. How to unbind the phone number?

Please go to Profile-Security center to unbind it by inputting google code or sms code.